What patients ask.

No. You can book directly, and you do not need a diagnosis either. Describe the symptom and our care desk will route you to the right specialist.

Any previous prescriptions, reports or scans, your current medication list, and your insurance card if you have one. If you wear contact lenses, bring your glasses too — you may be asked to remove the lenses before testing.

Many examinations require dilating drops, which blur near vision and increase glare for four to six hours. Please arrange for someone to drive you, or plan to travel back by cab.

Allow around ninety minutes for a first consultation with dilation and testing. Straightforward follow-ups are usually much quicker.

Yes. We run a dedicated paediatric and squint service, including amblyopia therapy. Children are seen by a paediatric ophthalmologist rather than a general clinic.

Most surgical procedures including cataract are covered by the majority of policies. Refractive surgery such as LASIK is treated as elective and is generally not. See the insurance page for the full picture, or call us with your policy number.

Absolutely, and you should feel free to ask for one anywhere. Bring your reports and scans so we can review the actual findings rather than starting again from scratch.

Talk to us. Affordable care is the reason this institute exists, and there is usually more flexibility than people assume. Ask at the front desk rather than going without treatment.